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About ConvertaX
We Drive Operational Excellence & Revenue Growth for iGaming Operations
ConvertaX was born from a challenge: turning customer support and retention into a competitive advantage for betting operators. Today, we're the leading iGaming BPO in Latin America.
3x
Reclame Aqui RA1000
+500k
Customer Service Requests
85%
Retention Rate
24/7/365
Support
100%
Compliance
Excellence in Service & Commercial Performance
Our customer service is a source of pride: 3x recognized with the Reclame Aqui RA1000 award, proving that excellence is consistent effort, not luck.

Our commercial team? Precision-driven execution that converts opportunities with the confidence
of those who understand what drives results.
Our commitment to people and results
Satisfied employees generate exceptional results. That's why, at ConverTax, we take care of our team with the same affection that we take care of our clients.
SAC of excellence
Humanized, efficient service recognized by national awards.
Effective commercial team
Accurate strategies and consistent results
Local investment
Boosting the local economy in the interior of Paraíba
Humanized environment
Well-being, appreciation, and professional growth
Customers
Trusted by Leading iGaming Operators
From startup betting sites to established platforms, we power operations that scale.
Cactus Gaming
Innovative and secure solutions in the iGaming
7K.Bet.br
Complete sports betting platform.
Cassino.Bet.br
Online casino games with fun and security.
Vera.Bet.br
Sports betting and online casino with several options.
MC Games
Sports betting and online casino with several options.
PlayBet.bet.
Sports betting and online casino with several options.
Scale That Matters
150+
Trained Agents
+6
Active Markets
3
Languages
<30s
Avg First Response
5M+
Players Served
99.9%
Uptime
Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the beginning, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close follow-up at every stage.

The partnership we have built has generated concrete results: the project we developed together has directly contributed to greater client retention and the conversion of new users in a fluid, strategic and correct manner, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

"Looking to the future of the iGaming market necessarily means deeply understanding the player and what they seek. In this regard, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for Acquisition, Product, and Marketing areas."

Marco Túlio
CEO of Ana Gaming

"Having ConvertaX as a strategic partner in Latin America allows us to scale quickly and efficiently, ensuring high-level support for our brands in a fast-growing market."

Tiago Silva
Global Tech
What we do
More than a service, we offer a strategic partnership. Our purpose is to transform challenges into opportunities, bringing results to clients and pride to our team.
Talk to Our Team