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CRM & Retention for iGaming Operations
Turn CRM Into Predictable Revenue for iGaming.
ConvertaX delivers CRM and retention execution built on player behavior, data and human interaction — focused on engagement, reactivation and revenue stability
Talk to an iGaming Retention Specialist
Our Exclusive Solutions
Human CRM execution
Our team intervenes when automation alone is not enough to re-engage high-value players.
Player reactivation
Data-driven cadence designed to maximize return probability.
LTV increase
Continuous optimization focused on increasing player lifetime value and reducing operational cost.
The Problem With Generic CRM
Generic CRM Approach

• Players go inactive after first deposit
• Campaigns without behavioral segmentation
• Pure automation without human touch
• CRM seen as cost, not revenue driver

ConvertaX Approach

• Strategic reactivation workflows
• Behavior-based player prioritization
• Hybrid execution (human + automation)
• CRM as predictable revenue engine

Why ConvertaX CRM Delivers Results
Retention is not campaigns. It is daily execution.
Our approach reduces churn, increases reactivation and creates predictable revenue in regulated iGaming environments.
Hybrid Execution
AI identifies at-risk players, our specialists re-engage them with personalized strategies.
Betting-Specific Segmentation
Player strategies based on betting behavior and patterns — not generic CRM metrics.
Performance-Driven KPIs
We track LTV, retention and reactivation success — not just campaign opens.
Proven Impact on Player Retention
+30-45%
D7 to D30 retention improvement
-35%
Reduction in early-stage churn
+25%
Increase in player lifetime value (LTV)
+40%
Reactivation rate for dormant players
Note: Results vary by operation and player base, but our focus remains consistent: measurable revenue impact.
Common Scenarios We Solve
See how iGaming operators use ConvertaX to
increase retention and player value.
First Days Engagement
New player onboarding with personalized cadence
to maximize first week retention.
VIP Player Management
Human touch for high-value players at risk
of churn.
Win-Back Campaigns
Data-driven reactivation workflows for players
who went inactive.
Churn Prevention
Proactive intervention before players
disengage completely.
Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the start, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close monitoring at every stage.

The partnership we have built has yielded concrete results: the project we developed together has directly contributed to greater customer retention and the conversion of new users in a smooth, strategic, and correct way, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

“Looking to the future of the iGaming market necessarily involves deeply understanding the player and what they are looking for. In this sense, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for the Acquisition, Product, and Marketing areas.”

Marco Túlio
CEO of Ana Gaming

“Having ConvertaX as a strategic partner in Latin America allows us to scale rapidly and efficiently, ensuring high-level support for our brands in a rapidly growing market.”

Tiago Silva
Global Tech
Ready to Turn Your CRM Into a Revenue Engine?
See how our retention specialists can increase your player LTV, reduce churn and create predictable recurring revenue.
Schedule Free Retention Assessment
Ready to Transform Your iGaming Operations?
Schedule a free operational assessment with our specialists and discover specific opportunities to increase conversion, retention, and compliance in your operation.
Schedule Free Assessment
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