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KYC & Conversion for iGaming Operations
KYC Is Not a Step.
It's a Funnel.
Delays, lack of follow-up and fragmented execution turn onboarding
into a conversion bottleneck. ConvertaX delivers KYC and conversion execution designed to reduce abandonment, accelerate approval and protect compliance — without adding operational friction.
Talk to a KYC conversion specialist
The KYC Abandonment Crisis
The Problem
• 60-70% of players abandon KYC before completion
• Each abandoned KYC = lost first deposit + acquisition cost wasted
• Automated systems can't engage hesitant players
• Compliance delays create revenue gaps
The Cost
• Millions in potential revenue lost in first 48 hours
• High player acquisition cost with low conversion
• Delayed time to revenue from approved players
• Increased regulatory risk from incomplete processes
Our Strategic Approach
Active outreach
Human-led follow-up with players at every stage of the KYC process. We don't wait — we engage proactively.
SLA-driven execution
Defined turnaround times and process control. Every step is tracked, measured and optimized.
Reduced abandonment
Structured cadence that prevents drop-off. Players stay engaged and complete verification faster.
Faster first deposit
Accelerated approval means quicker time to revenue. Your operation starts earning from new players sooner.
Proven KYC Conversion Impact
Real results from iGaming operators using our KYC execution:
20-40%
Reduction in KYC abandonment rate
+35%
Increase in KYC completion within 24h
-50%
Reduction in time to first deposit
85%+
KYC approval rate with human follow-up
Note: Results vary by operation volume and player profile, but our focus remains: converting pending players into active, compliant users.
Benefits for Your Operation
KYC is not only a compliance step — it is a critical revenue gateway.
Poor execution increases drop-off and delays deposits. Structured, human-driven onboarding increases conversion while maintaining regulatory integrity.
Drastic Reduction of Inactive Players
Increased conversion of registered users. Human follow-up ensures players complete verification instead of abandoning the process.
Faster Time to First Deposit
Structured cadence accelerates KYC approval, unlocking revenue faster. SLA-driven execution means predictable turnaround times.
Compliance Without Friction
Full regulatory alignment that protects your operation. Audit-ready processes with documentation and control at every step.
Built for Regulated iGaming Environments
Designed for high-volume, regulated iGaming markets.
High-Volume Onboarding
Designed to handle thousands of KYC verifications simultaneously without compromising quality or compliance.
Audit-Ready Process Control
Every step documented and measurable. Full regulatory compliance ready for audits at any time.
Scalable and Repeatable
Controlled execution at scale. Grow your operations without compromising compliance or player experience.
Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the start, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close monitoring at every stage.

The partnership we have built has yielded concrete results: the project we developed together has directly contributed to greater customer retention and the conversion of new users in a smooth, strategic, and correct way, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

“Looking to the future of the iGaming market necessarily involves deeply understanding the player and what they are looking for. In this sense, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for the Acquisition, Product, and Marketing areas.”

Marco Túlio
CEO of Ana Gaming

“Having ConvertaX as a strategic partner in Latin America allows us to scale rapidly and efficiently, ensuring high-level support for our brands in a rapidly growing market.”

Tiago Silva
Global Tech
Work With a KYC Partner Built for Conversion
Talk to our specialists and discover how ConvertaX can transform your KYC process into a revenue driver.
Talk to a KYC conversion specialist
Ready to Transform Your iGaming Operations?
Schedule a free operational assessment with our specialists and discover specific opportunities to increase conversion, retention, and compliance in your operation.
Schedule Free Assessment
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