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24/7 Customer Support for iGaming
Support Is Retention.
iGaming platforms need support that never sleeps. Gaps in player assistance lead to churn, disputes and friction that harm retention and trust.
Talk to a 24/7 Support Specialist
What We Provide
Player-focused support built for iGaming operations.
Multilingual 24/7 Support
Support in players' languages available around the clock.
Betting-Aware Support Agents
Agents trained in bonus mechanics, transactional rules and dispute resolution.
SLA & Monitoring
Support SLAs aligned with your KPIs and operational control.
Built for Real iGaming Support Scenarios
Our agents are trained to handle the challenges unique to betting operations:
Bet Disputes & Settlement Issues
Resolve discrepancies in odds, live bets and results with technical precision.
Bonus & Promotion Queries
Explain wagering requirements, rollover rules and promo terms clearly.
Payment & Withdrawal Support
Handle deposit delays, withdrawal status and payment method troubleshooting.
Account Verification & KYC
Guide players through document submission and verification processes.
Responsible Gaming Support
Identify at-risk behavior and apply responsible gaming protocols.
Technical Issues & Platform Navigation
Troubleshoot app crashes, login issues and platform functionality.
Our differences
KPIs and SLA
Clear service level agreements and performance metrics aligned with your operational goals. Real-time monitoring to ensure response time, resolution rate and player satisfaction.
Quality and governance
Structured quality assurance process with call monitoring, feedback loops and continuous training. Compliance-aware support that respects regulatory requirements and brand guidelines.
Multichannel support
Support across live chat, email, phone and social media with unified player history. Consistent experience regardless of the channel players choose to reach out.
Infrastructure That Scales
Cost Reduction
Reduce operational overhead with trained teams and proven infrastructure.
Omnichannel Service
Unified player view across all channels. No gaps in communication history.
Monitoring Tools
Real-time dashboards for response times, resolution rates and player satisfaction.
Performance That Delivers Real Impact
Our support metrics speak for themselves:
<30s
Average first response time
98%
First contact resolution rate
95%+
Player satisfaction (CSAT)
-25%
Reduction in churn from support issues
Note: Metrics based on high-volume iGaming operations across Latin America.
Why It Matters
24/7 support reduces abandonment, escalations and brand friction while improving retention and player satisfaction.
✓ Players expect immediate assistance when issues arise
✓ Delayed responses impact lifetime value and churn
✓ Untrained agents create disputes and brand friction
✓ iGaming-trained support protects reputation and revenue
Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the start, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close monitoring at every stage.

The partnership we have built has yielded concrete results: the project we developed together has directly contributed to greater customer retention and the conversion of new users in a smooth, strategic, and correct way, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

“Looking to the future of the iGaming market necessarily involves deeply understanding the player and what they are looking for. In this sense, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for the Acquisition, Product, and Marketing areas.”

Marco Túlio
CEO of Ana Gaming

“Having ConvertaX as a strategic partner in Latin America allows us to scale rapidly and efficiently, ensuring high-level support for our brands in a rapidly growing market.”

Tiago Silva
Global Tech
Work With a Support Partner Built for iGaming
Talk to our specialists and discover how 24/7 iGaming-trained support can reduce churn and improve player satisfaction.
Talk to a Support Specialist
Ready to Transform Your iGaming Operations?
Schedule a free operational assessment with our specialists and discover specific opportunities to increase conversion, retention, and compliance in your operation.
Schedule Free Assessment
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