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Recognition That Drives Our Excellence
Recognized for Excellence in iGaming Operations
Our awards are not about visibility — they are about consistent operational performance. Each recognition reflects our commitment to delivering reliable, compliant and player-centric operations for iGaming and betting platforms.
Reclame Aqui – RA1000
3 consecutive years of recognition
Reclame Aqui is Brazil's most respected consumer reputation platform. Achieving RA1000 status for three consecutive years demonstrates our ability to maintain:
• High response rates
• Consistent service quality
• Strong SLA performance
• Player trust at scale
RA1000 – 2021
High-quality service with proven resolution rates and player trust at scale.
RA1000 – 2022
24/7 multilingual support delivering consistent performance across all channels.
RA1000 – 2023
Scalable operations maintaining excellence during high-volume periods and growth.
Our Differential
We combine agility, cutting-edge technology and empathy in each service, consolidating our commitment to extraordinary results.
How We Achieved
With optimized processes, a highly trained team that is passionate about what they do, we deliver services that exceed expectations.
Impact for Customers
We increase customer retention and loyalty, building relationships of trust that translate into consistent and lasting results.
Nosso compromisso com pessoas e resultados
Funcionários felizes geram resultados extraordinários. Por isso, na Convertax, cuidamos do nosso time com o mesmo carinho que cuidamos dos nossos clientes.
SAC de excelência
Atendimento humanizado, eficiente e reconhecido.
Equipe comercial efetiva
Estratégias certeiras e resultados consistentes
Investimento local
Geração de empregos e movimentação da economia no interior da Paraíba.
Ambiente humanizado
Bem-estar, valorização e crescimento profissional
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