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BPO & Outsourcing for iGaming Operations
Outsourcing iGaming Operations That Reduce Abandonment and Increase Retention
We deliver specialized BPO services for betting and iGaming platforms, helping operators optimize onboarding, player support and CRM while maintaining strict compliance and operational control.
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Why Operators Choose ConvertaX
Player Drop-off
High abandonment during KYC and onboarding reduces your first deposit rate.
Overloaded Teams
Internal teams stuck in operations with no time for strategic growth.
Slow Response Times
Long SLAs drive player frustration and increase churn rates.
Scaling Challenges
Growing operations without losing quality control or compliance standards.
Our BPO Services
Proven Operational Impact
Typical results achieved by our iGaming partners:
Up to 25%
Reduction in player churn with proactive retention strategies.
85%+
Onboarding completion within 48 hours
24/7
SLA coverage with response times under 10 minutes
Results vary by operation, but the focus remains the same: performance with control.
What Sets ConvertaX Apart from Generic BPOs
100% specialized in iGaming and betting operations
Not a generalist BPO — every agent trained in betting mechanics, odds, and player behavior
Performance-driven SLAs with skin in the game100% specialized in iGaming and betting operations
We track conversion, retention and satisfaction — not just ticket volume
Regulated market expertise
Deep compliance knowledge across Latin American betting regulations
24/7 operations with multilingual support
Portuguese, Spanish, English — across all time zones
Trusted by Leading Betting Platforms
Cactus Gaming
Innovative and secure solutions in the iGaming
7K.Bet.br
Complete sports betting platform.
Cassino.Bet.br
Online casino games with fun and security.
Vera.Bet.br
Sports betting and online casino with several options.
MC Games
Sports betting and online casino with several options.
PlayBet.bet.
Sports betting and online casino with several options.
Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the start, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close monitoring at every stage.

The partnership we have built has yielded concrete results: the project we developed together has directly contributed to greater customer retention and the conversion of new users in a smooth, strategic, and correct way, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

“Looking to the future of the iGaming market necessarily involves deeply understanding the player and what they are looking for. In this sense, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for the Acquisition, Product, and Marketing areas.”

Marco Túlio
CEO of Ana Gaming

“Having ConvertaX as a strategic partner in Latin America allows us to scale rapidly and efficiently, ensuring high-level support for our brands in a rapidly growing market.”

Tiago Silva
Global Tech
Ready to Scale Your iGaming Operation Without Losing Control?
Get a customized BPO proposal with performance KPIs, compliance requirements and implementation roadmap tailored to your betting platform.
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