Fale conosco
Technology and Partners — Innovation that Drives Results
Technology & Partners That Power High-Performance iGaming Operations
At ConvertaX, we don't just use tools — we leverage an optimized stack of
technologies and proprietary systems to deliver scalable, compliant and performance-driven operations for iGaming and betting platforms worldwide.
Core Technology Stack
Centralizes all player contacts (voice, chat, email, tickets) with automations that reduce SLA and improve first-contact resolution for faster support.
Smart telephony with caller ID, call/SMS triggers, and customized IVR for proactive campaigns and KYC recovery — increasing conversion by up to 20%.
Connects CRM, telephony, and communication tools, eliminating manual tasks and running re-engagement workflows 24/7 automatically.
Real-time dashboards tracking player behavior, agent performance, and conversion metrics for instant data-driven decisions.
Orchestrates contact cadences and follow-up sequences, ensuring no lead falls through the cracks and maximizing player lifetime value.
WhatsApp Business API for personalized campaigns that re-engage inactive players and recover abandoned KYC — boosting conversion by up to 15%.
Purpose-built CRM and gamification platform for betting operations with personalized player journeys, bonus campaigns, and retention strategies.
Proprietary Internal Systems
FoxGreen is our proprietary CRM X1 system built to manage customer feedback and actively drive conversions. It turns insights from player interactions into actionable engagement and revenue opportunities.
Capabilities
• One-to-one (X1) CRM interactions
• Feedback management and categorization
• Conversion tracking and optimization workflows
• Engagement analysis and segmentation
• Retention-focused follow-ups
Impact
FoxGreen transforms everyday feedback into strategic engagement that increases conversion rates and player retention metrics.
TeamX is our internal platform that centralizes team performance, quality assurance and continuous improvement. It is designed to support scaling operations with data, accountability and structured growth.
Capabilities
• Team quality monitoring and auditing
• KPI tracking and goal management
• Performance reporting and benchmarking
• Training, onboarding and performance feedback loops
• Continuous improvement workflows
Impact
TeamX ensures consistent service quality, high accountability and operational excellence —
even as your volume and complexity grow.

How this impacts betting operations reults

Real performance metrics from betting operators using our integrated tech stack to optimize player acquisition, retention, and lifetime value.

See These Results in Your Operation

  • 20-40% Reduction in KYC Abandonment

    Automated follow-ups and proactive communication recover players who didn't complete verification.

  • 30% Improvement in 24/7 Support SLAs

    Multichannel automation ensures faster response times and higher player satisfaction.

  • 15% Increase in player reactivation

    WhatsApp campaigns and smart workflows bring inactive players back to the platform.

Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the start, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close monitoring at every stage.

The partnership we have built has yielded concrete results: the project we developed together has directly contributed to greater customer retention and the conversion of new users in a smooth, strategic, and correct way, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

“Looking to the future of the iGaming market necessarily involves deeply understanding the player and what they are looking for. In this sense, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for the Acquisition, Product, and Marketing areas.”

Marco Túlio
CEO of Ana Gaming

“Having ConvertaX as a strategic partner in Latin America allows us to scale rapidly and efficiently, ensuring high-level support for our brands in a rapidly growing market.”

Tiago Silva
Global Tech
Discover how our technologies can optimize your operations and drive results
Talk to one of our experts.
See the Difference in Your Operation
Ready to Transform Your iGaming Operations?
Schedule a free operational assessment with our specialists and discover specific opportunities to increase conversion, retention, and compliance in your operation.
Schedule Free Assessment
Social
Navigation
Language
Developer with ❤️ by Lipe.design