Fale conosco
We are ConvertaX
Transform Your iGaming Operation Into a Revenue & Retention Engine
Human KYC specialists, proactive CRM, and 24/7 support to scale efficiently and compliantly.
Schedule Call with Our iGaming Specialists
0 tickets per month, 24/7
Operational scale for betting sites that cannot afford to make mistakes in support, retention, and compliance.
0 First Contact Resolution
Issues solved faster, with fewer escalations.
Up to 0 Player Retention
Active CRM and re-engagement flows.
24/7 Betting Operations
Always-on support for global players.
Multilingual Support
Operations ready for multi-market platforms.
Acquisition is not the biggest problem in iGaming.
Operators lose players due to KYC abandonment, onboarding friction, reactive CRM and low first-day engagement.
• KYC drop-off
• Low early retention
• CRM without human execution
• Support focused on volume, not performance
We Enter Where Others Lose Revenue.
ConvertaX provides human-led execution combined with data, compliance and scale.
Request a proposal
Highlights
Enterprise-Grade Infrastructure
Certified infrastructure with 99.9% uptime and bank-level security for your betting operations.
24x7 Operations
Multilingual teams operating 24/7 across all time zones to maximize conversions and never miss a player.
Scalable Teams
Scale up or down in 48 hours based on seasonal peaks, campaigns, or market launches.
Regulated market expertise
Deep compliance knowledge across Latin American regulated iGaming markets.
Customers
Partnerships that generate results
Leading companies trust ConverTax to provide service excellence and maximize results.
Cactus Gaming
Innovative and secure solutions in the iGaming
7K.Bet.br
Complete sports betting platform.
Cassino.Bet.br
Online casino games with fun and security.
Vera.Bet.br
Sports betting and online casino with several options.
MC Games
Sports betting and online casino with several options.
PlayBet.bet.
Sports betting and online casino with several options.
How We Drive Results
From implementation to optimization, we work as an extension of your team to maximize performance at every stage.
Discovery
We identify bottlenecks and opportunities in your operation
Implementation
Dedicated team deployment with our proprietary systems
Execution
Daily operations with KPI tracking and real-time reporting
Optimization
Continuous performance improvement based on data
Reclame Aqui – RA1000
3 consecutive years of recognition
Reclame Aqui is Brazil's most respected consumer reputation platform. Achieving RA1000 status for three consecutive years demonstrates our ability to maintain:
• High response rates
• Consistent service quality
• Strong SLA performance
• Player trust at scale
Real Results from Real Clients
See how we've helped iGaming operators...

"Working with ConvertaX has been an extremely positive experience. From the start, the team has demonstrated fantastic work, with great attention to detail, professionalism, and close monitoring at every stage.

The partnership we have built has yielded concrete results: the project we developed together has directly contributed to greater customer retention and the conversion of new users in a smooth, strategic, and correct way, always respecting the customer experience."

Augusto Brito

COO of C4B Gaming Group

“Looking to the future of the iGaming market necessarily involves deeply understanding the player and what they are looking for. In this sense, ConvertaX's CRM Intelligence & Player Insights team stands out for its excellence, delivering strategic data and insights that make all the difference for the Acquisition, Product, and Marketing areas.”

Marco Túlio
CEO of Ana Gaming

“Having ConvertaX as a strategic partner in Latin America allows us to scale rapidly and efficiently, ensuring high-level support for our brands in a rapidly growing market.”

Tiago Silva
Global Tech
Build the future with ConvertaX
Be part of a dynamic and innovative team. At ConvertaX, we offer opportunities for growth and a collaborative environment.
Benefits:
  • Ongoing training.
  • Career opportunities.
  • Modern and welcoming environment.
See our available vacancies